The Lotus Center of Health (“The Lotus Center”) values your privacy. This Privacy Policy (“Policy”) outlines how we safeguard any personal information shared with us through phone calls or other direct communication. Our commitment is to ensure your information is handled responsibly, securely, and transparently.

We reserve the right to update this Policy at any time. If any significant changes are made, we will notify users by updating this page. Continued use of our services after such updates constitutes acceptance of the revised Policy.

Scope of the Policy

This Policy applies to The Lotus Center and governs any personal information shared directly through phone calls or other direct communications. This Policy does not apply to third-party websites or services linked from our website. We encourage users to review the privacy policies of any external sites before providing personal information.

Information We Collect

We may collect the following types of information:

1. Personal Information: This includes information you provide voluntarily, such as your name, phone number, and other contact details when scheduling an appointment or making inquiries.

Why We Collect Information

We collect information to:

• Provide the healthcare services and support you request.
• Communicate with you regarding appointments, updates, and relevant health information.
• Ensure compliance with applicable laws and regulations.

How We Use Your Information

The Lotus Center does not sell, rent, or lease personal information to third parties. Your information may be used to:

• Facilitate appointment scheduling and provide requested services.
• Send reminders and relevant communications about your care.

We may disclose your information only under the following circumstances:

• To comply with legal obligations or valid governmental requests.
• When necessary to protect the rights, property, or safety of The Lotus Center, its users, or others.

Data Security & HIPAA Compliance

We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. Additionally, The Lotus Center is HIPAA compliant, ensuring that all health-related information shared with us is handled in accordance with the strict privacy and security standards outlined by HIPAA regulations. Internally, only authorized personnel have access to personal information stored in a secure environment.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, or reporting obligations.

Your Rights

You have the right to:

• Access, update, or request deletion of your personal information.
• Contact us with any questions or concerns about how your data is handled.

To exercise your rights or request more information, please contact us at:

Phone: (910) 726-9976
Mailing Address:
The Lotus Center of Health
1721 New Hanover Medical Park Dr.
Wilmington, NC 28403

Children’s Privacy

The Lotus Center of Health does not knowingly collect personal information from children under 13. If we discover that information from a child under 13 has been collected without verifiable parental consent, we will delete the information promptly.

Acceptance of Terms

By using our services, you consent to the terms of this Privacy Policy. If you do not agree to these terms, please refrain from further use of our services. Continued use of our services following any changes to the Policy signifies your acceptance of those changes.

If you have any questions or concerns regarding this Privacy Policy, feel free to contact us using the information provided above.